FAQ

What are the shipping costs?


Shipping costs are €3.95. Orders over €50 qualify for free shipping.

Will I receive a confirmation when my order is shipped?

Yes, we’ll send you a confirmation within one hour of placing your order.

If something seems to have gone wrong, feel free to contact our customer service. We’re happy to help you.

What is your delivery time?

1 - 4 business days (depending on your location) We kindly ask you to wait one more day for your delivery.

Due to extreme busyness, delays with our carriers may occur.

Still waiting and no updates in your Track & Trace? Feel free to contact us — we’ll be happy to check it for you!

What if the product is damaged or doesn’t work?

If your item arrives damaged or isn’t functioning properly, please contact our customer service right away. We’ll make sure to find a suitable solution for you.

How can I return the product?

It’s super easy. Click here to view our return policy.

Please note: items returned without a prior return request will not be accepted.

Leave a message, we’d love to hear from you

Do you have feedback about our product? Or perhaps some great tips or interesting ideas?

Would you like to collaborate with our brand and support our mission? Feel free to get in touch, we’ll get back to you as soon as possible.

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